Shipping & Returns
Shipping Policy
At Car Concept, we aim to deliver your orders quickly and safely across Pakistan.
Delivery Coverage
We offer nationwide delivery across Pakistan, including all major cities and remote areas through trusted courier partners.
Order Processing Time
- Orders are processed within 24–48 hours
- Orders placed on weekends or public holidays are processed on the next working day
Delivery Time
- Lahore: 1–2 working days
- Other Cities: 2–5 working days
Delivery times may vary depending on location and courier conditions.
Shipping Charges
- Shipping charges are calculated based on location and product size/weight
- Any applicable delivery charges will be shown at checkout or confirmed via our team
Order Tracking
Once your order is dispatched, you will receive a tracking ID to monitor your shipment.
Returns & Exchange Policy
We want you to be fully satisfied with your purchase. If there’s any issue, we’re here to help.
Return Eligibility
You can request a return or exchange if:
- The product is damaged or defective
- You received the wrong item
- The product is unused and in original packaging
Return Time Frame
- Returns must be requested within 3–5 days of delivery
Non-Returnable Items
- Used or installed products
- Items without original packaging
- Customized or special-order products
Return Process
- Contact our support team with order details
- Share pictures (if the product is damaged/incorrect)
- Our team will guide you through the return or exchange process
Refund Policy
- Refunds (if applicable) will be processed after product inspection
- Refund time: 7–10 working days
- Shipping charges are non-refundable
Need Help?
For any queries regarding shipping or returns, feel free to contact our support team. We’re always here to assist you.